Tush Mart Return & Refund Policy
Our Promise to You
At Tush Mart, we’re committed to delivering quality products and a great shopping experience. If something isn’t right, our supermarket return policy in Nigeria ensures you’re covered. Below, we outline how returns, refunds, and exchanges work for purchases made at our stores in Abuja, Akure, and beyond. Questions? Reach out via WhatsApp or email!
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Can I Return a Product?
Yes, you can return items if:
- They’re unused, in original packaging, and in the same condition as when purchased.
- You have a valid receipt or proof of purchase (e.g., sales slip).
- They’re not perishable or exempt (see below).
Note: Perishable items like bakery goods (e.g., bread), frozen foods (e.g., ice cream), or opened personal care products cannot be returned due to quality and safety standards.
How Long Do I Have to Return an Item?
- Standard Returns: Within 7 days of purchase.
- Defective Items: Report within 24 hours of purchase for faster resolution.
Bring the item and receipt to the store where you bought it as soon as possible.
What Can’t Be Returned?
Some items are non-returnable:
- Perishable Goods: Bakery items, frozen foods, or dairy products.
- Used/Opened Items: Personal care (e.g., skincare, hygiene products) or household essentials (e.g., detergents).
Sale Items: Products bought on discount or clearance are final sale.
How Do I Request a Refund or Exchange?
- Step 1: Visit the Tush Mart store where you made the purchase.
- Step 2: Bring the item, receipt, and explain your request to a staff member.
- Options:
- Refund: Back to your original payment method.
- Exchange: Swap for a similar item (subject to availability).
- Store Credit: Use on future purchases if preferred.
We’ll review your request on the spot and assist you promptly.
How Long Does a Refund Take?
- Cash Purchases: Refunded in-store immediately upon approval.
Card/Mobile Payments: Processed within 5-7 business days to your account.
Refunds match your original payment method—keep your receipt handy!
What If I Get a Damaged or Wrong Item?
- Report It: Contact us within 24 hours of purchase via WhatsApp or email with details (e.g., item, store, issue).
- Resolution: Bring it back to the store—we’ll replace it (if available) or refund you.
We stand by our quality, so let us know right away to make it right!
Contact Us for Help
Need support with our supermarket return policy in Nigeria? Reach out or visit:
📍 Store Locations:
- Apo Branch: Plot 574 Usman Ngakupi Street, Apo Resettlement, FCT Abuja
- Kuje Branch: Plot 1 Dr. Ekpendu Close, Kuje, FCT Abuja
Akure Branch: 52 Hospital Rd, Ondo 340283, Ondo State
📞 Phone: +234 704 368 0482
📧 Email: info@tushmartng.com
📱 WhatsApp: [Chat with Us]
